IRS has improved taxpayer services but is slow to resolve ID theft

WASHINGTON (AP) — The IRS boosted taxpayer services through Democrats’ Inflation Reduction Act but still faces processing claims from a coronavirus pandemic-era tax credit program and is slow to resolve certain identity theft cases, according to an independent watchdog report released Wednesday.

“For the first time since I became the National Taxpayer Advocate in 2020, I can begin this report with good news: The taxpayer experience has noticeably improved,” Erin M. Collins wrote in her 2024 annual report to Congress.

She said “the IRS has made major strides” with the help of the billions of dollars in multiyear funding, though she notes that “IRS service remains far from perfect.”

Remaining service gaps include prolonged delays in resolving claims from the nearly half a million taxpayers whose identities were stolen by fraudsters who received a refund on their behalf. The delays have increased from 19 months in 2023 to 22 months in 2024, according to the report.

In addition, the report says there have been lengthy delays in the resolution of eligible Employee Retention Credit claims submitted by employers who rely on those refunds to stay in business.

In September 2023, the IRS announced a pause in accepting claims for the tax credit until 2024 because of rising concerns that an influx of applications were fraudulent.

“Although the IRS has processed several hundred thousand claims in recent months, it was still sitting on a backlog of about 1.2 million claims as of October 26, 2024,” Collins said in her Wednesday report. “Many claims have been pending for more than a year.”

IRS Commissioner Daniel Werfel said “things are trending in a very positive direction in terms of our performance in taxpayer service,” but still, “I view the identity theft issue as our largest current service gap.” He said the agency is seeing higher numbers of theft victims overall since before the pandemic, in part because scammers are increasingly moving to online schemes.

Werfel said the agency is adding more resources to the issue and streamlining identity theft cases by distinguishing between complex and simpler cases to resolve taxpayer issues faster.

Among other recommendations, the taxpayer advocate is calling on Congress to expand the U.S. Tax Court’s jurisdiction to hear refund cases, give the Low Income Taxpayer Clinic program more financial leeway to help taxpayers and require the IRS to process claims for refund or credits in a timely manner.

Collins said many IRS improvements, including faster service and quicker phone response times, have been made possible by multiyear funding provided by Congress. However, that funding is at risk of being cut.

The federal tax collection agency originally received an $80 billion infusion of funds under the Inflation Reduction Act, though a 2023 debt ceiling and budget cut deal between Republicans and the Democratic White House resulted in $1.4 billion rescinded from the agency and a separate agreement to take $20 billion from the IRS over the next two years and divert those funds to other nondefense programs.

Now, Treasury Department officials are calling on Congress to unlock another $20 billion in IRS enforcement money that is tied up in legislative language that has effectively rendered the money frozen.

Werfel said the boost in the IRS budget “has played an absolutely critical role” in improvements to taxpayer services. “We’ve put the money to good use,” he said.

If Congress does slash Inflation Reduction Act enforcement funding, Collins recommends that it not make cuts to taxpayer services and information technology. Congress should not, Collins said, “inadvertently throw out the baby with the bathwater.”

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Deadline to claim 2021 Recovery Rebate Credit worth up to $1,400 is April 15

By 7066766659 • March 28, 2025

The IRS in December sent a total of $2.4 billion in "special payments" to roughly 1 million Americans, part of an effort to ensure that people who didn't receive all of their federal stimulus checks during the pandemic would finally get the money. Most eligible taxpayers have already received their Recovery Rebate Credit, as the payment is called, but for those who haven't there is still time to submit a claim. But time is running out, as the deadline to file a claim is April 15. Here's what to know. What to know about the $1,400 IRS stimulus checks The Recovery Rebate Credit was designed for people who didn't get all or some of the stimulus checks when they were issued during the pandemic. Lawmakers authorized three stimulus payments, with two sent in 2020 and a third in 2021. The checks are a holdover from the three stimulus payments that were sent during the pandemic, as some people may not have received some of the money, even if they were eligible. The tax agency disbursed the funds after reviewing internal data that showed many people had filed tax returns but yet didn't claim what is known as the "recovery rebate credit" in 2021. However, non-filers, or those who have not filed Payment amounts will vary by person, with a maximum amount of $1,400 per recipient, the agency said in a statement. Who will get a payment from the IRS? Most taxpayers who were eligible for the stimulus payments have already received them directly, or later through the recovery rebate credit, the IRS said. However, the encourages non-filers to claim credits before the approaching April 15 deadline, as they may be eligible for the the up to $1,400 payment. Who is not eligible for a payment from the IRS? The eligibility requirements to file a claim to the 2021 Recovery Rebate Credit are as follows: -You are a legal U.S. resident. -Either you or someone you claim as a dependent has a valid Social Security Number or Adoption Taxpayer Identification Number issued by the IRS. -You cannot be claimed as a dependent on another taxpayer's 2021 tax return. -See here for more information on eligibility. Do you need to apply for the IRS payment? For those who have not yet received a payment, the answer is yes. While most eligible taxpayers have already received the funds through automatic payments, eligible non-filers will have to file a claim in order to get their payment. In order to claim the 2021 Recovery Rebate Credit, taxpayers must file a 2021 tax return by the April 15, 2025, deadline, "even if their income from a job, business or other source was minimal or non-existent," according to the IRS' website. Detailed information on how to file a claim for the 2021 credit can be found here. When will the IRS send the payments? The tax agency said the checks will be sent in December, with most of the payments arriving by late January 2025. The money will either be automatically direct deposited to the recipient's bank account or will arrive in the mail via a paper check. Contact us today for all your IRS needs! {{content_library.global.phone.148012611}}

Tax Season 2025 Scorecard

By 7066766659 • March 20, 2025

Tax season started in late January, but the IRS’s latest statistics show that many Americans are still waiting to file their taxes. As of February 7, 7.7% fewer tax returns have been received by the agency compared to a similar time frame last year, according to its latest data release. While the IRS expects filing numbers to even out, the IRS.gov website has experienced a 40% decline in visits this year to date over last year. Francine Lipman, CPA, a tax law professor at the University of Nevada, Las Vegas, says the reasons could be endless but probably come down to simple procrastination. “Despite all the Super Bowl ads, I don’t believe that tax issues are on people’s radar yet,” adds Lipman. This is surprising considering the political climate, says Jordan Rippy, an accounting professor at Johns Hopkins University’s Carey Business School, who expected to see an uptick in returns filed this year. “Given the general climate surrounding the new administration, I would have expected more anxiety in the general population and a desire to receive refunds more quickly,” she tells Fortune. Elon Musk’s Department of Government Efficiency (DOGE) reportedly visited the IRS on Thursday to begin analyzing the agency’s operations. Senator Ron Wyden (D-OR), ranking member of the Senate Finance Committee, later posted on X that “if your refund is delayed, they could very well be the reason.” Average tax refunds are higher this year so far The rise in electronic filing is one of the biggest changes to the tax system in the last decade. With over 90% of individual taxpayers now filing their returns online, the process has become easier to handle for many Americans. But taxpayers still miss out on over $7 billion in underclaimed and unclaimed tax credits and deductions each year. In the 2025 tax season to date, tax filers have received a 18.6% increase in their average refund amount ($2,065) compared to this time last year ($1,741). The IRS cautions this isn’t a perfect indicator of the final trend in tax refunds, since it’s early in the season. The agency says most refunds are issued within 21 days. In the final analysis, the average refund last year was around $3,138. Compared to 10 years prior, last year’s average rebate was down nearly 30% on an inflation-adjusted basis. Rippy says she is surprised that average tax refunds have not decreased more as Americans realize they can adjust their withholdings and get more money per paycheck throughout the year. “If you receive a large tax refund, what you've essentially done is given a loan to the government over the last year that you didn't have to give them, and you've done that interest-free,” says Rippy. At the same time, she admits that the fact that many Americans expect a big refund year after year is a good thing, as it’s a form of forced savings. While many end up saving their refund, others use it to pay down debt, make a home improvement, or go on vacation.

What to Do When Facing IRS Wage Garnishment: A Step-by-Step Guide

By 7066766659 • March 17, 2025

If you’re dealing with IRS wage garnishment, it can feel like you're trapped in a difficult situation. The IRS can take a portion of your paycheck to satisfy your tax debt, causing serious financial strain. However, you do not have to face this alone. There are steps you can take to stop garnishment and restore control over your finances. This guide will help you understand what wage garnishment is, why it happens, and what actions you can take to end it. Understanding IRS Wage Garnishment Wage garnishment is a legal tool used by the IRS to collect unpaid taxes. Unlike many other types of debt collection, the IRS does not need a court order to garnish your wages. They will send you a Final Notice of Intent to Levy before initiating garnishment, and if you don't act, they will take a portion of your paycheck to pay off your tax debt. How Wage Garnishment Affects You Wage garnishment can create numerous challenges, including: - Loss of Income: With part of your wages withheld, it can be difficult to meet daily living expenses. - Damage to Your Credit: Unresolved tax debts and garnishments can hurt your credit rating, making it difficult to obtain loans or secure favorable financing terms in the future. - Stress and Emotional Toll: The financial pressure can create stress, affecting your mental health and relationships. Professional Impact: If colleagues find out about the garnishment, it could affect your reputation at work. Steps to Take to Stop IRS Wage Garnishment If you’re facing wage garnishment, take action quickly to put an end to it: 1. Respond to IRS Notices Immediately If you receive any IRS notice about garnishment, it's vital to act quickly. Ignoring it will only escalate the situation. Contact the IRS and request a Collection Due Process hearing where you can address the garnishment. 2. Explore Payment Plans and Agreements The IRS offers various options to settle your debt, such as installment agreements or an Offer in Compromise (OIC). These options allow you to repay your debt over time or settle it for less than what you owe. 3. Apply for Hardship Relief If the garnishment is putting you in financial distress, you may qualify for a hardship exemption, which can temporarily stop the garnishment while you work out a solution. 4. Contest the Tax Debt If you believe the IRS has made a mistake in assessing your tax debt, you have the right to dispute it. During this dispute process, garnishment can be put on hold until the matter is resolved. 5. Seek Professional Help Dealing with the IRS alone can be overwhelming. A skilled tax professional can help you navigate the complex process, negotiate with the IRS, and secure the best possible resolution for your situation. Why You Should Work with Advantage Tax Relief The process of stopping IRS wage garnishment requires specialized knowledge and experience. Advantage Tax Relief, located in Itasca, IL, offers over a decade of experience in tax resolution. Their team of experts knows how to work with the IRS to resolve wage garnishment issues and put together a personalized plan for you. Working with Advantage Tax Relief means having a dedicated partner who understands the nuances of IRS procedures and will advocate on your behalf to reach a favorable resolution. Their team will help you explore all options, including negotiating payment plans, filing for hardship relief, or contesting tax assessments. Take Action Today Don’t let wage garnishment control your life. Contact Advantage Tax Relief in Itasca, IL at 630-773-3200 for a consultation. Their team is ready to guide you through this process, offering the help you need to regain control of your finances and find relief from the IRS.